Terms of service

Last updated: July 29, 2026

Overview

Welcome to La Nuvola.

The terms "we", "us", and "our" refer to La Nuvola. We operate this online store and website, including all related information, content, features, products, and services to provide you with a convenient shopping experience.

Our store is powered by Shopify, which enables us to provide our online shopping services.

By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use or access our website.

Access and Account

By using our website, you confirm that you are of legal age in your country or have received permission from a parent or guardian to use our services.

When making a purchase, you agree to provide accurate and complete information, including your name, shipping details, and payment information.

You are responsible for ensuring that the information provided is correct and up to date.

Our Products

We make every effort to display our products as accurately as possible. However, colours and product appearances may vary slightly depending on your device settings and screen display.

Product descriptions, pricing, availability, and promotions may be updated or changed at any time without prior notice.

We reserve the right to discontinue products or limit product availability when necessary.

Orders

By placing an order with La Nuvola, you agree that all information provided is accurate and complete.

We reserve the right to accept or cancel orders under certain circumstances, including product availability, pricing errors, or suspected fraudulent activity.

Orders cannot be cancelled or modified once they have been processed.

All returns and refunds are subject to our Return & Refund Policy.

Prices and Payments

All prices displayed on our website are listed in Malaysian Ringgit (MYR).

Prices, discounts, and promotions may change at any time. The price charged will be the price shown at checkout when your order is placed.

You agree to provide accurate payment information when completing your purchase.

Shipping and Delivery

Delivery times provided on our website are estimates only and may vary due to factors outside of our control, including courier delays, customs procedures, public holidays, or unforeseen circumstances.

Please refer to our Shipping Policy for more information regarding delivery times and shipping arrangements.

Intellectual Property

All content on this website, including our logo, brand name, images, designs, text, graphics, and other materials, belongs to La Nuvola unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use any content from our website without our prior written permission.

Third-Party Services

We may use third-party services to help operate our website, process payments, provide shipping services, and improve customer experience.

These third-party providers may have their own terms and privacy policies. We are not responsible for the practices or policies of third-party websites or services.

Relationship with Shopify

Our online store is hosted by Shopify, which provides the platform that allows us to sell our products and provide our services.

Shopify processes certain information to support website functionality, payments, and store operations.

Your use of our website is also subject to Shopify's applicable terms and policies.

Privacy Policy

Your personal information is collected and used according to our Privacy Policy.

By using our website, you acknowledge that you have read and understood how we collect, use, and protect your information.

Errors, Inaccuracies, and Updates

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping information.

We reserve the right to correct any errors and update information at any time without prior notice.

Prohibited Uses

You agree not to use our website for unlawful purposes or activities that may damage our website, brand, or services.

You may not:

Copy or misuse our website content.
Attempt to interfere with website security.
Provide false information.
Engage in fraudulent activities.

Disclaimer

We strive to provide accurate information about our products and services. However, we cannot guarantee that your experience with our website will always be uninterrupted, error-free, or completely accurate.

Products and services are provided based on availability.

Limitation of Liability

To the fullest extent permitted by applicable law, La Nuvola shall not be responsible for any indirect losses, damages, or expenses arising from the use of our website, products, or services.