Refund policy

 

We want you to love your purchase from La Nuvola. If you receive an item that is defective, damaged, or incorrect, we're here to help.

Return Eligibility

Returns must be requested within 5 days of receiving your order.

To be eligible for a return, your item must:

  • Be unworn, unwashed, and unused
  • Have all original tags attached
  • Be in its original packaging
  • Include your order confirmation or proof of purchase

How to Request a Return

To request a return, please contact us via Instagram at @nuvola.label within
5 days of receiving your order.

Please include:

  • Your order number
  • Photos of the item
  • Clear photos showing the issue

Our team will review your request and get back to you as soon as possible with the next steps.

Please do not return any items without contacting us first, as unauthorised returns will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

We only accept returns or refunds if the item:

  • Arrives damaged
  • Has manufacturing defects
  • Has noticeable stains upon arrival
  • Is the wrong item sent

Each return request will be reviewed individually before approval.

What Is Not Considered a Defect

The following are not considered product defects and are not eligible for a return or refund:

  • Minor loose threads
  • Small fabric dots or marks that do not affect the appearance or functionality of the garment
  • Minor imperfections that do not affect the wearability or quality of the item
  • Slight colour differences due to different screen displays or lighting

Return Inspection

All returned items will be carefully inspected upon arrival.

If our inspection determines that the damage was caused after delivery, including signs of wear, washing, misuse, or other customer-caused damage, the return request will be declined. The item will be returned to the customer, and no refund will be issued.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the transaction.

If you have any questions regarding returns or refunds, please contact us via Instagram at @nuvola.label.