Shipping policy
Thank you for shopping with La Nuvola.
As we operate on a pre-order basis, each order is specially prepared after your purchase is placed.
Order Processing
- Orders are typically processed within 2–5 business days.
- Processing times may be slightly longer during new launches, promotions, or peak periods.
Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking information.
Shipping Time
Estimated delivery within Malaysia:
- West Malaysia: 7–12 business days
- East Malaysia: 10–15 business days
Please note that these are estimated delivery times and may vary due to customs clearance, courier delays, public holidays, or unforeseen circumstances.
Shipping Fees
Shipping fees will be calculated and displayed at checkout before payment is completed.
Any free shipping promotions will be clearly stated on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your parcel's delivery status.
Order Changes & Cancellations
If you wish to change or cancel your order, please contact us as soon as possible via Instagram at @nuvola.label.
As orders are processed shortly after they are placed, we cannot guarantee that changes or cancellations can be made once processing has begun.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before placing your order.
La Nuvola is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including courier operations, customs inspections, weather conditions, or peak shopping periods.
We appreciate your patience and understanding. If you have any questions regarding your order, please contact us via Instagram at @nuvola.label, and we'll be happy to assist you.